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So what is a person to do? How do we keep this possibility from becoming a probability?

Number 1 - Update your anti-virus definition files daily! If you can, update them twice or thrice daily. If your anti-virus software doesn’t let you automatically (i.e. no manual intervention) get updates daily, then get a software that does, such as Grisoft’s AVG. Interestingly, out-of-the-box installations of most anti-virus software only check for updates weekly. Symantec’s Corporate Edition is one such example. So what happens when you get an update on Friday morning, but the virus hits on Monday? Your next update isn’t till Wednesday, so you’re left vulnerable. Most interestingly, the latest viruses also seemed to have Trojan-horsed the Symantec Anti-Virus Corporate Edition. While news has been fairly quiet about this, I have personally encountered more than 5 networks where scanning with Symantec after getting the latest definition files shows the system as being clean, yet removing the Symantec client and installing a different anti-virus software reveals the virus to still be on the system.

*** Note to all Anti-Virus Software Manufacturers: You should code your software to allow hands-off, multiple times daily, updates of anti-virus definition files. I recognize that your bandwidth is important, so you default updates to be daily or weekly. But as consumers, we don’t care about your bandwidth needs. We want to know that we are as updated as we can be. We’ll pay the monthly or yearly subscription prices, but you need to give us options. As of the time of this writing, the only anti-virus software I know that allows for multiple-times-per-day updates is Trend Micro’s Corporate Edition.

Number 2 - All sysadmins supporting Windows-based networks should ensure that all clients get all “Critical Updates” and “Service Packs” at least weekly. Whether this is done via the Microsoft SUS or hands-on at each system, this must be done. For updates to servers, a test server (a PC running the server OS when budgets are tight) should be used to QA. Testing updates for one or two weeks to ensure compatibility is foolish. (Of course, location specific exceptions are expected, but use some common sense. Ask yourself, “is it better to QA this for just 2 days and risk the application being down for a day or is it better to have my whole company offline”?

*** Note to Microsoft: In the same way that anti-virus software connects to the software company’s website and looks for updates immediately upon installation, Windows OSs need to do the same thing. When a home user re-installs from the “original CD” (which could be a year or two old), the OS should look for an internet connection, and if found, take the user to the Windows Update site and get all the critical updates and service packs). This is MORE IMPORTANT than the “Welcome to Windows” tutorials and Beck music that we presently get after a re-install. It is even more important than registering our newly installed systems. After all, do you care if I register a system that’s about to take part in a DDoS against Microsoft.com?

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